Smartphones can make many things but with each Android version and smartphone developer each device has a more powerful resource allocator optimization for a lower battery consumption. This may sound as a good thing on the battery life but for any app that is working in background such as App-Spy this is a deal-killer. These battery settings are task killers for any app that is working in background. App-Spy is working mostly in background (collecting data) and is an app with many permissions (to access different data in order to collect it for you) so it is a direct target for any battery optimizer. Many task killers are so powerful that block even apps like alarm clocks, health apps and even calendar events. This is why following next steps is very important to make App-Spy work properly on any Android version and device model.
First, we always recommend to enable notification for App-Spy as by doing this you'll make app's processes to work in foreground so less chances to be killed. This is explained step-by-step in first poin I.Enable notification for App-Spy. As newer the Android version as more important this steps is so please start with it on any model. After it, check in the menu your model and go to this. If your model name is missing then follow steps from II. Dizable Doze Battery Optimization. By doing these steps you'll make sure App-Spy's processes aren't interrupted, blocked or even the app is not uninstalled at all.
First follow next steps, especially the one's from I:
I. Activate the notification
II. Disable Doze battery optimization (for all devices with Android 6.0 and higher)
Now choose your phone model and follow the specific steps:
III. For Samsung devices - Disable Device Care/Device Maintenance/Smart Manager optimizations
IV. For Xiaomi devices - Enable AutoStart and other Battery settings
V. For Sony devices - Disable battery STAMINA/ULTRA STAMINA mode and other settings
VI. For HTC devices - Disable Extreme power saving mode
VII. For Huawei devices - Activate Protected apps and Startup Manager and disable Power consumption option
VIII. For Vivo devices iManager and Power consumption settings
IX. For OPPO devices - Data saving or Energy saver
X. For Asus devices - Power Master or Auto-start Manager
XI. For Infinix devices - Phone Master or X Manager
XII. For OnePlus devices - Disable Battery optimization and App Auto-Launch
XIII. For Realme devices - Battery Settings for background apps
I. Activate the notification for App-Spy (for all devices, any Android version)
When you activate the notification for App-Spy you are doing its processes to work in foreground. That means that the Android Operating System (OS) will recognize the App-Spy software as an active app and will never stop or freeze its processes. This is why the notification is a necessary setting especially on higher Android versions. More than this, you have the option to take off the notification after you enable the processes in foreground.
How to activate the notification
You can do this either when you first install and run the app (by checking the small checkbox for activating the notification), either after. Here is how:
- Open the application by dialing #12345678# and tap on call button;
- Press on the small checkbox for activating the notification;
- Tap on Accept - Next and after on Exit.
You can choose to not show the notification at any time, while the processes will still be active. Basically the notification’s processes will still be there but without being displayed.
How to take off the notification by leaving its processes ON
Go to tarhet phone’s Menu -> tap on Settings -> tap on Apps & notifications -> tap on see all xx apps -> select Backup -> Uncheck the Show notifications box -> tap OK.
Now the notification will NOT appear in the notifications bar but its processes still be ON so App-Spy’s processes will not be paused or stopped. However, if you still see the notification just restart the device with internet ON.
II. Disable Doze battery optimization (for all devices with Android 6.0 and higher)
This applies for ALL the Android devices which are running Android 6.0 or a higher version no matter the model.
How to Dizable Doze Baterry Optimization:
- Go to target device's Settings;
- Tap on Battery;
- Tap on the three-dots icon from the top-right corner;
- Tap on Battery optimization;
- Tap on the small arrow icon which is pointing downward and select; All apps
- Scroll down and locate Backup (actually App-Spy);
- Tap on Backup icon and select the Don’t optimize option;
- Tap on Done button to confirm the changes.
III. Disable Device Care/Device Maintanance/Smart Manager optimizations (for Samsung devices)
One of the Samsung devices inbuilt task killers is the Smart Manager(Android Marshmallow or below)/Device Maintenance (Android Oreo or Nougat)/Device Care (Android Pie and higher) feature which is acting like a resource allocator system. If up until Android 10 Samsung's inbuilt task killer wasn't the most agresive on the market even if Samsung is one of the most used Android models worldwide, starting Android 11 this changed a lot and Samsung devices' task killers became one of the most agressive on the market. Another task killer that is killing background apps such as App-Spy on Samsung devices with higher Android versions is Knox that technically is protecting your device but also kiling any background app.
If your target device is a Samsung then it’s likely to have one these resource allocators implemented: Smart Manager, Device Maintenance, Device Care or Battery optimization and you need to deactivate the default optimizations for App-Spy.
Here’s how you can do that for Android 5.x and 6.x (Smart Manager):
Related to Battery settings:
- Go to target device's Settings;
- Search and tap on Battery section;
- Tap on Detail;
- Search and tap on Backup app (actually App-Spy)
- Select Don’t optimize
- Then select Turned off for option
Related to Data usage::
- Go to target device's Settings;
- Search and tap on Data usage;
- 1. Select first MOBILE ->Turn OFF the Set mobile data limit;
2. Go back and select WLAN -> tap on Wi-Fi -> Tap on Application data usage -> Turn OFF the Restrict background data
For Android 7.x and 8.x (Device Maintenance):
Related to Battery settings:
- Go to target device's Settings;
- Search and select Device maintenance;
- Tap on Battery;
- Search (down) and tap on Unmonitored apps;
- Tap on Add apps;
- Select Backup or App-Spy and DONE.
Related to Data usage::
- Go to target device's Settings;
- Tap on Apps;
- Select Backup or App-Spy;
- Go to Mobile data;
- Turn ON Allow background data usage and Allow app while Data saver.
On Android 8.x you also must follow next steps:
Related to Battery settings:
- Go to target device's Settings;
- Tap on Apps;
- Select Backup or App-Spy;
- Select Battery from the App info;
- Turn ON Allow background activity option and DONE.
Related to Memory settings:
- Go to target device's Settings;
- Go to Device care
- Select Memory
- Tap on the three-dots icon from the top-right corner;
- Tap on Apps that aren't checked;
- Tap on Add;
- Search and select Backup and tap on Add;
- Confirm the selection by tapping one more time on Add and DONE.
Related to Security settings:
1. - Go to target device's Settings;
- Go to Biometrics and Security
- Tap on Permission usage monitor
- Unswitch for Backup and DONE.
2. - Now go back to target device's Settings;
- tap on Lock screen and security;
App permission monitor;
Backup or App-Spy
For Android Pie 9 and higher (Android 10 and 11)(Device Care)
Starting Android Pie 9.0 and higher (Android 10 and Android 11) there are more changes and the Battery menu is totally different.
Related to Battery settings:
- Go to target device's Settings;
- Go to Device care
- Select Battery
- Tap on the three-dots icon from the top-right corner and will appear the Settings. Tap on it;
- Unswitch all the options: Notifications, Adaptive battery, Put unused apps to sleep, Auto disable unused apps and Optimize settings and DONE
NOTE: Our app, «Backup» or «App-Spy» on the device, should NOT be in the list of Sleeping apps (and Deep sleeping apps if existing) or Disabled apps at all times, otherwise it will be blocked.
You need to check it:
- Tap on Sleeping apps
- Wake up Backup or App-Spy using the trashcan icon if is in the list
Same thing to check in the Disabled apps list:
- Tap on Disabled apps
- Enable Backup or App-Spy using the trashcan icon if is in the list
For Android 11:
On Android 11 all apps working in background, including our, will be blocked by default unless you exclude apps from battery optimizations. To keep App-Spy working properly make sure you select manually to not optimize our app immediately after the install. Here is how:
- Go to target device's Settings;
- Go to Apps;
- Search and select Backup;
- Go to Battery;
- Go to Battery optimization;
- Switch to All apps listing and select again Backup;
- Switch off the Battery optimization.
IV. Enable AutoStart and other Battery settings (for Xiaomi devices)
The AutoStart feature on Xiaomi devices basically let you decide what apps to run even if these apps aren't open physically on the device. App-Spy is working mostly in background so tht means is mostly NOT opened on the device. This is why, you MUST activate the AutoStart feature for App-Spy.
Here’s how to enable AutoStart for App-Spy:
- Open Security app on target phone;
- Tap on Permissions;
- Tap on Autostart;
- Turn on toggle of App-Spy.
Even if AutoStart is enabled you still have some more settings to do in order for App-Spy to work just fine so keep reading.
How to unrestrict App Battery Saver function for App-Spy:
- Open Security app on target phone;
- Go to Battery section;
- Select App Battery Saver;
- Find Backup or App-Spy;
- Choose the No restriction option.
Power management function:
- Go to target device's Settings;
- Tap on Advanced Settings;
- Select Battery manager option;
- Make sure Power plan is set to Performance.
Protected apps funtion:
- Go to target device's Settings;
- Find Protected apps and make sure Backup/App-Spy is added in the list of Protected apps.
Power intensive prompt and the screen off functions:
- Go to target device's Settings;
- Tap on Apps;
- Find and select Backup (actually App-Spy);
- Tap on Battery;
- Enable Power-intensive prompt and Keep running after screen off.
Power saving mode and Saving power in the background mode functions:
- Go to target device's Settings;
- Tap on Additional Settings;
- Select Battery & Performance;
- Select Manage apps’ battery usage;
- Switch OFF Power Saving Mode and select Saving Power in The Background;
- tap on choose apps;
- select Backup/App-Spy;
- tap on Background Settings and choose No restrictions.
Now yo are done with all settings for your Xiaomi device.
V. Disable battery STAMINA/ULTRA STAMINA mode and other settings (for Sony devices)
Sony implemented a power management feature called STAMINA mode or ULTRA STAMINA mode depending on the Android version. Stamina or Ultra Stamina modes are limiting the background processes. App-Spy is working mostly in background so deactivating these features is mandatory in order to avoid blocking of some of its processes or even all.
Here’s how you can deactivate STAMINA mode:
- Go to target phone's Settings;
- Tap on Battery;
- Select STAMINA mode;
- Choose Never in order to deactivate the STAMINA mode
Here’s how you can deactivate ULTRA STAMINA mode:
- Go to target phone's Settings;
- Tap on Battery;
- Select ULTRA Stamina mode;
- Turn OFF the Activate option.
Except Stamina or Ultra Stamina modes there are some other settings to be done so keep reading.
For Android 6.x SONY devices:
1. Turn OFF the Battery Optimization feature:
- Go to target device's Settings;
- Tap on Battery;
- Tap on Battery optimization;
- Tap on Apps or Others;
- Turn OFF for for Backup/App-Spy.
2. Turn OFF the Smart Cleaner:
- Go to target device's Settings;
- Tap on Storage & memory section;
- Turn OFF the Smart cleaner option.
For Android 7 or upper SONY devices:
1. Turn OFF the Baterry optimization feature:
- Go to target device's Settings;
- Tap on Battery;
- Select battery Menu;
- Tap on Battery optimization;
- Tap on Apps or All others;
- Turn OFF for Backup/App-Spy.
2. Check the Data usage settings:
- Go to target device's Settings;
- Select first Data usage;
- Go to Data saver;
- Tap on Unrestricted data access;
- Turn ON for Backup/App-Spy.
- Go back to Data usage menu;
- Select Wi-Fi data usage this time;
- Select Backup or App-Spy;
- Tap on App data usage;
- Turn ON the Background data & Unrestricted data usage.
- Go back to Data usage menu for the last time;
- Tap on Cellular data usage;
- Select Backup or App-Spy;
- Tap on App data usage;
- Turn ON the Background data option.
Now you've done all the settings for your SONY device.
VI. Disable Extreme power saving mode (for HTC devices)
Extreme power saving mode is a battery feature in HTC devices in order to save the battery. Its target are especially background apps so disabling it is mandatory in order to avoid App-Spy good work.
Here’s how you can disable Extreme power saving mode:
- Go to target device's Settings
- Tap on Power option
- Turn OFF the Extreme power saving mode by switching it.
VII. Activate Protected apps and Startup Manager and disable Power consumption option (for Huawei and Honor devices)
Protected Apps feature is whitelisting certain 3rd party apps to run in background or after turning off the screen in Huawei and Honor devices. App-Spy is working mostly in backgroudn so activating Protected Apps feature is very important. With each Android version Huawei/Honor devices have extra task killers so extra settings to be followed. More than this, Android 10 Huawei/Honor devices are the ones with the most agressive inbuilt task killers so follow ing all the next steps is very important and MANDATORY in order to be sure App-Spy's work will not be interupted.
Android 6.x set-up:
Related to Battery settings:
- Go to target device's Settings;
- Access the Advanced Settings section;
- Tap on Battery Manager;
- Tap on Protected apps;
- Turn ON for App-Spy by tapping on the switch from the right side.
Related to Memory and storage settings:
- Go to target device's Settings;
- Access the Advanced Settings section;
- Tap on Memory & storage;
- Tap on Storage cleaner:
1. Tap on Cache trash -> Select Backup (our application) and turn OFF.
2. Tap on settings icon -> Select Automatic cleanup & Storage cleanup reminder and turn OFF.
3. Tap on settings icon -> Select Memory cleanup whitelist -> Select All -> Tap on Backup (our application) and turn ON.
Related to Data management settings:
- Go to target device's Settings;
- Tap on Data traffic management;
- Tap Networked apps;
- Choose Backup (our application) and turn ON.
Android 7.x set-up:
Related to Battery settings:
- Go to target device's Settings;
- Tap on Apps;
- Select Backup;
- Tap on Battery;
- Turn OFF Power-intensive prompt & Close after screen locked.
Related to Data usage:
1. - Go to target device's Settings;
- Tap on Apps;
- Select Backup;
- Tap on Data usage and turn all ON.
2. - Go to target device's Settings;
- Tap on Battery;
- Tap on Settings icon;
- Turn on Keep mobile data on when sleeping.
3. - Go to target device's Settings;
- Tap on Mobile data;
- Tap on Networked apps;
- Select Installed apps;
- Turn ON Mobile Data & Wi-Fi for Backup (our application).
4. - Go to target device's Settings;
- Tap on Mobile data;
- Tap on Advanced network management;
- Select Installed apps;
- Turn ON Mobile Data & Wi-Fi for Backup (our application).
5. - Go to target device's Settings;
- Tap on Mobile data;
- Select Data saver;
- Tap on Installed apps;
- Turn ON for Backup (our application).
Related to Memory settings:
- Go to Phone manager;
- Tap on Cleanup;
- Tap on the Settings icon;
- Select Memory cleanup whitelist;
- Turn ON for Backup.
Android 8.x set-up:
Related to Battery settings:
- Go to target device's Settings;
- Tap on Apps & notifications;
- Tap on Apps;
- Select Backup;
- Tap on Battery;
- Turn OFF Power-intensive prompt. In the same Battery menu search for Launch and Turn OFF Manage automatically. After confirm by tapping on OK.
Related to Startup Manager:
- Go to target device's Settings;
- Tap on All;
- Tap on Startup manager;
- Select Backup or App-Spy and switch ON.
Related to Data usage:
1. - Go to target device's Settings;
- Tap on Apps & notifications;
- Tap on Apps;
- Select Backup (our application);
- Tap on Data usage and turn all ON.
2. - Go to target device's Settings;
- Tap on Battery;
- Tap on Settings icon;
- Turn on Keep mobile data on when sleeping.
3. - Go to target device's Settings;
- Tap on Wireless & Networks;
- Tap on Mobile data;
- Tap on Networked apps;
- Select Installed apps;
- Turn ON Mobile Data & Wi-Fi for Backup (our application).
4. - Go to target device's Settings;
- Tap on Wireless & Networks;
- Tap on Mobile data;
- Tap on Advanced network management;
- Select Installed apps;
- Turn ON Mobile Data & Wi-Fi for Backup (our application).
5. - Go to target device's Settings;
- Tap on Wireless & Networks;
- Tap on Mobile data;
- Select Data saver;
- Tap on Installed apps;
- Turn ON for Backup (our application).
Android 9.x and Android 10.x set-up:
Related to Battery settings:
- Go to target device's Settings;
- Tap on Apps & notifications;
- Tap on Apps;
- Select Backup:
1. - Tap on Power usage details;
- Turn OFF Power consumption alert.
2. - Select App launch;
- Turn OFF Manage automatically and confirm by tapping on OK.
Related to Startup Manager:
- Go to target device's Settings;
- Tap on All;
- Tap on Startup manager;
- Select Backup or App-Spy and switch ON.
Related to Data usage:
1. - Go to target device's Settings;
- Tap on Apps & notifications;
- Tap on Apps;
- Select Backup (our application);
- Tap on Data usage and turn all ON.
2. - Go to target device's Settings;
- Tap on Battery;
- Tap on Settings icon;
- Turn on Stay connected when device sleeps.
3. - Go to target device's Settings;
- Tap on Wireless & Networks;
- Tap on Data usage;
- Tap on Data usage;
- Select Installed apps;
- Turn ON Mobile Data & Wi-Fi for Backup (our application).
4. - Go to target device's Settings;
- Tap on Wireless & Networks;
- Tap on Data usage;
- Tap on Advanced network settings;
- Select Installed apps;
- Turn ON Mobile Data & Wi-Fi for Backup (our application).
5. - Go to target device's Settings;
- Tap on Wireless & Networks;
- Tap on Data usage;
- Select Data saver;
- Tap on Installed apps;
- Turn ON for Backup (our application).
Android 10.x set-up (especially devices' WITHOUT Google Play app):
Related to Optimizer app's settings:
1. - Go to Optimizer;
- Tap on the right upper corner Settings menu icon;
- Uncheck for Smart Tune-up and Auto-clean junk files. After it tap on Auto-update cleanup database and select Never. Now tap on Online virus scan and select Never.
2. - Go to Optimizer;
- Tap on Cleanup;
- Select Junk files;
- Tap on Internal storage;
- Select Backup (our app);
- Select Ignore and check Don't remind me again
3. - Go to Optimizer;
- Tap on Virus Scan;
- Check if Backup is listed as a threat. If so, follow steps from 1 and check after a while if is turning back on. If so, write us.
Related to Power consumption:
- Go to target device's Settings;
- Tap on Apps & notifications;
- Tap on Apps;
- Select Backup;
- Tap on Power usage details;
- Tap on Power consumption alert and turn OFF.
- After it select App launch;
- Tap on Manage automatically and turn OFF.
- Tap OK in order to save the new settings.
Related to Startup Manager:
- Go to target device's Settings;
- Tap on All;
- Tap on Startup manager;
- Select Backup or App-Spy and switch ON.
Related to Battery settings:
- Go to target device's Settings;
- Tap on Battery;
- Tap on the Settings icon;
- Turn ON Stay connected when device sleeps
On some phones with EMUI 9+ (Android P+) Huawei introduced a new task killer app called PowerGenie which kills everything not whitelisted by Huawei and does not give users any configuration options. You can uninstall it but because PoweGenie is a system app it can be fully uninstalled only using ADB (Android Debug Bridge) source, so this is up to you if you choose to keep or not the PowerGenie. In case you keep it then App-Spy will be blocked quite often and reinstall is mandatory.
VIII. iManager and Power consumption settings (for Vivo devices)
iManager and Power comsumption are 2 in-built settings in VIVO devices. These solutions are acting like a phone cleaner, app manager and data monitor. iManager tries to block unwanted apps but its filter might not be as accurate as it should. Therefore, you will need to allow App-Spy to collect and send data while it runs in background. Power consumption is a solution to save the battery as much as it can and the direct target are the background apps. Our app is working mostly in backgroudn so disabling it is a must.
Here’s how to allow App-Spy to collect data in background (iManager resource):
- Go to Vivo iManager application;
- Tap on App manager and:
1. Find and tap on Autostart manager and activate the trigger for App-Spy for allowing it to run in background;
2. Find and tap on Authority manager, select Trust This app section and activate the trigger for App-Spy.
On some newer Android versions these steps are slightly different:
- Go to Settings;
- Tap on More settings;
- Tap on Applications;
- Find and tap on Backup or App-Spy;
- Turn on Autostart.
On other Android versions these steps are differnet and there are some extra settings so keep reading:
Settings for Android 6 VIVO devices:
Related to Power Manager:
- Go to iManager;
- Tap on Power Manager:
1. Find and tap on Backstage power and Turn ON for Backup or App-Spy
2. Find and tap on Normal and Turn ON.
Related to device's Security:
1. - Go to iManager;
- Tap on Gear icon;
- Tap on Speedup whitelist;
- Turn ON for Backup or App-Spy.
2. - Go to iManager;
- Tap on Virus scan;
- Turn OFF Regular scan reminder.
Related to Data settings:
1. - Go to iManager;
- Tap on Data Monitor;
- Tap on Network management;
- Select Backup or App-Spy;
- Tap on Data & WLAN and Turn ON.
2. - Go to Settings;
- Tap on Mobile network;
- Turn ON for Backup or App-Spy.
For Android 7 and upper VIVO devices:
- Go to target device's Settings;
- tap on Battery;
- Tap on High background power consumption;
- Activate the trigger for App-Spy.
On some models such as Vivo Y91 you have some extra settings in order to avoid our app to be blocked:
Lock the app in taskbar:
- Swipe up in your home screen while the app is open in background, and swipe the app icon down;
- Tap the lock icon. Now the app is locked in the taskbar.
Allow the app to keep running even during high power consumption:
- Go to target device's Settings;
- tap on Battery;
- Tap on High background power consumption;
- Find Backup or App-Spy in the list and enable the high battery consumption.
Related to device's Security (back for Android 7 or upper Vivo devices):
- Go to iManager;
- Tap on Virus scan;
- Tap on the Settings icon;
- Tap on Regular scan reminder and Turn OFF.
Related to Data settings:
1. - Go to iManager;
- Tap on Data Monitor;
- Tap on Network management;
- Find and tap on Backup or App-Spy;
- Tap on Data & WLAN and Turn ON.
2. - Go to target device's Settings;
- Tap on Mobile network;
- Turn ON for Backup or App-Spy.
3. - Go to target device's Settings;
- Tap on Mobile network;
- Tap on Data-saving mode;
- Tap on Whitelist apps;
- Turn ON for Backup or App-Spy.
IX. Data saving or Energy saver (for OPPO devices)
OPPO devices as any other Android devices have their own inbuilt battery saver solutions - Energy saver and Data saving. These are blocking especially the backgroudn apps so App-Spy is affected by default.
If you are monitoring an OPPO device please make sure that the Data Saving tool is activated and you have granted the access for App-Spy to run in background.
Activate Data saving and add App-Spy to work in background without interruptions:
- Go to target device's Settings;
- Tap on Security settings;
- Tap on Data saving;
- Activate the Data Saving trigger (ON);
- Tap on Add apps that run in the background button;
- Select the App-Spy and tap OK.
Other settings for Android 6.x on OPPO devices:
Related to Battery settings:
- Go to target device's Settings;
- Tap on Battery;
- Tap on Energy saver;
- Tap on Backup or App-Spy;
- DISABLE Freeze when in background and Automatically optimize when an abnormality is detected
Related to Security settings:
- Go to target device's Setting;
- Tap on Security;
- Tap on Privacy Permissions:
1. Tap on App Permissions Management and activate for Backup or App-Spy.
2. Tap on Startup Manager and turn ON for Backup or App-Spy.
Related to Data settings:
- Go to target device's Settings;
- Tap on Dual SIM & Cellular;
- Tap on App Using Wi-Fi and Mobile Data;
- Select Backup or App-Spy;
- Tap on Service;
- Select Wi-Fi and Mobile data.
Starting Android 7.x:
Related to the Battery settings:
- Go to target device's Settings;
- Tap on Battery;
- Tap on Energy saver;
- Select Backup or App-Spy;
- DISABLE Background freeze, Abnormal apps optimization and Doze and DONE.
Related to Security settings:
- Go to target device's Settings;
- Tap on Security;
- Tap on Privacy Permissions;
- Tap on Startup Manager;
- Activate for Backup or App-Spy.
Related to Data settings:
- Go to target device's Settings;
- Tap on Dual SIM & Cellular;
- Tap on App Using Wi-Fi and Mobile Data;
- Select Backup or App-Spy;
- Tap on Service;
- Select the Wi-Fi and Mobile data option.
On OPPO devices you must MANDATORY to enable notification for Backup (that is actually App-Spy). To do this please check the steps from I. Enable notification. You have there also how to take off the notification fromt he notification bar after, so read it fully and carefully.
For Android 8.x OPPO devices extra settings:
Related to Battery settings:
- Go to target device's Settings;
- Tap on App Management;
- Select Backup or App-Spy;
1. Go to Power Saver and turn ON Allow Background Running
2. Turn ON Allow Auto Startup, Allow App Display in Full-screen and Allow Notch Area Display.
Related to localion settings:
- Go to target device's Settings;
- Tap on Additional Settings;
- Tap on Device & Privacy;
- Tap on Location Information;
- Select Apps That Use GPS in the Background;
- Turn ON for Backup or App-Spy
Other steps to avoid App-Spy to be killed in background especially for higher Android versions OPPO devices::
1. Pin Backup to the recent apps screen;
2. Enable Backup in the app list inside the security app’s Startup manager and Floating app list.
X. Power Master or Auto-start Manager (for Asus devices)
The Auto-start Manager tool is an inbuilt application on Asus devices taht is allowing you to control the auto-start of the 3rd party apps or even the preloaded ones, for saving the memory.
The Auto-start toll basically is controling what apps are working in background. App-Spy is collecting the logs while it runs in background so you must add it in the exceptions list it in the Auto-start panel.
Up until Android 5.x (including) Asus devices:
- Go to Asus Auto-start Manager;
- Search and switch ON the trigger for App-Spy.
Starting Android 6 Asus devices:
- Go to target device's Settings;
- tap on Mobile Manager;
- Tap on Power Master;
- Tap on Settings (or Battery-saving options);
- Unswitch (OFF) Clean up in suspend and tap on it;
- Unswitch (OFF) Auto-deny apps from auto starting.
XI. Phone Master or X Manager (for Infinix devices)
The XManager tool from Infinix devices is quite similar with the iManager tool for VIVO devices (described previously) so the steps are alos similar. You need to access the XManager and grant the auto-start access for App-Spy to run in background.
Here are the steps for Android 5.x, 6.x, 7.x Infinix devices:
Related to XManager:
- Go to target device's Menu;
- Select XManager;
- Tap on Auto-start manager;
- Switch ON the trigger for App-Spy.
Related to XPower:
- Go to target device's Menu;
- Select XPower;
- Tap on Advanced settings;
- Tap on Power off screen and sleep;
- Enable it for App-Spy.
Here are the steps for Android 8.x Infinix devices:
Related to Auto Start:
- Tap on Phone Master;
- Select Toolbox application;
- Tap on Auto-start management;
- Enable (ON) it for App-Spy.
Related to Protected apps:
- Tap on Phone Master;
- Tap on Me section;
- Tap on Settings;
- Tap on Protected app;
- Enable (ON) it for App-Spy.
XII. Battery optimization and App Auto-Launch (for OnePlus devices)
1+5 and 1+6 OnePlus devices have the most severe background limits from all the today's market Android devices. The only exceptions is made by Samsung devices with Android 11. This is why OnePlus devices users must disable Battery optimization and App Auto-Launch as well as some extra settings in order to make sure App-Spy is working properly in background.
How to disable Battery Optimization:
- Go to target device's System settings;
- Select Apps;
- Tap on Backup (actually App-Spy on the target device);
- Tap on Special Access;
- Go to Battery Optimization;
- Select to NOT optimize.
NOTE: Some OnePlus phones are reverting this setting in a few hours so to prevent it you also must lock the app into the Recent App list. Steps:
- Dial #12345678# and click on call to open App-Spy;
- Tap on Accept-Next;
-Tap on Exit;
- Go to Recent apps (App switcher);
- Toggle the Lock button on the upper right corner of the app (or long press on the app which will open a menu with the lock option, depending on your OnePlus model).
This will prevent to revert the Battery Optimization option for Backup (actually App-Spy on the device).
How to Disable App Auto-launch for Backup/App-Spy:
- Go to target device's Settings;
- Tap on Apps ;
- Tap on Cog wheel in above right corner;
- Select Apps Auto-Launch;
- Disable it (OFF) for Backup/App-Spy.
How to Disable Enhanced/Advanced optimization for Backup/App-Spy:
For OnePlus 6 devices and further:
- Go to target device's System Settings;
- Tap on Battery;
- Tap on Battery optimization;
- Tap on three dots menu;
- Select Advanced optimization;
- Disable (OFF) Deep optimization/Adaptive Battery and Sleep standby optimization.
For OnePlus devices below 6:
- Go to target device's System Settings;
- Tap on Battery;
- Tap on Battery optimization;
- Tap on three dots menu;
Enhanced optimization.
How to set to normal the Recent apps clearing behaviour (not available anymore on Android 10/OxygenOS 10 devices :
- Open the target device's Settings;
- Tap on Advanced;
- Tap on Recent apps management;
- select Normal clear to clear task list and cache without clearing background process.
XIII. Battery Settings for background apps (for Realme devices)
Realme devices system restrictions aren't fully discovered yet but until now all their inbuilt task killers are in the same place - Battery Settings.
By following ALL next steps you'll make sure App-Spy is not interrupted or blocked in background.
How to disable Power saving options:
- Go to target device's Settings;
- Tap on Battery;
- Switch OFF (disable) Power saving mode and Super power saving mode.
Set the right App Battery Management for Backup/App-Spy:
- Go to target device's Settings;
- Tap on Battery;
- Tap on App Battery Management;
- Tap on Backup/App-Spy;
- Enable all 3 options: Allow foreground activity (normally by default enabled), Allow background activity and Allow auto-launch.
How to disable Stand-by Optimization for Backup/App-Spy:
- Go to target device's Settings;
- Tap on Battery;
- Tap on Power saver options;
- Disable Sleep stanby optimization.
How to select the right Performance Mode:
- Go to target device's Settings;
- Tap on Battery;
- Tap on Performance Mode;
- Select No performance Improvement.
How to make sure Backup/App-Spy is not in the App Quick Freeze list
- Go to target device's Settings;
- Tap on Battery;
- Tap on App quick freeze and check if Backup or App-Spy is NOT in this list. If it is, then take it off.
If the steps are differnet or something is missing on your device, please contact our support team and we will try to provide you with more details as soon as possible. Our technical support email is helpdesk@app-spy.com